---
title: CoreCx for Contact Centre Leaders | Floor, Quality and Cost
url: https://www.corecx.ai/roles/head-of-contact-centre/
description: Run the floor on-premise or in your own cloud with live wallboards, automated quality scoring on every call and no per-minute charge.
publisher: CoreCx AI Pte Ltd
updated: 2026-10-20
---

# CoreCx for contact centre leaders

“I need **quality on every call** and a floor I can see, without a per-minute bill.”

## Three answers you can show tomorrow

Floor

### iFlux Contact Centre

Routing, journeys and a browser desktop

Visibility

### iFlux Wallboard

Live boards refreshed every second

Quality

### CoreCx AI Hub

Every call scored, not a sample

Use cases

## Problems this role solves with CoreCx

iFlux Contact Centre · Head of contact centre, CIO

### Replace per-minute cloud telephony with a contact centre you own

The problem

Cloud contact-centre bills grow with every minute and every seat, and the recordings live in the vendor’s region.

How CoreCx solves it

iFlux Contact Centre runs on-premise or in your own cloud with routing, IVR designer, agent workspace and reporting in one package. Licence once, run forever, keep the data in-country.

How this differs

Typical cloud CCaaS charges per seat and per minute and stores conversations in its own cloud. CoreCx has no per-minute charge and lets you choose on-premise or your own cloud.

[iFlux Contact Centre](https://www.corecx.ai/products/iflux-contact-centre/)

iFlux Wallboard · Floor supervisor

### A live floor that can be trusted

The problem

Wallboards freeze silently, and nobody knows whether the number on the screen is from now or ten minutes ago.

How CoreCx solves it

Values refresh every second. A stale feed is flagged within ten seconds while the last good numbers stay visible, and the display recovers on its own.

How this differs

Bundled CCaaS boards are refreshed on the vendor’s schedule and fail without warning. CoreCx shows the age of every number.

[iFlux Wallboard](https://www.corecx.ai/products/iflux-wallboard/)

CoreCx AI Hub · Quality manager

### Score every call, not a two percent sample

The problem

QA teams listen to a sample and miss the calls that matter.

How CoreCx solves it

Autonomous quality management grades every call against your QM forms, with calibration, disputes, coaching drafts and worklists.

How this differs

Cloud analytics send your audio to the vendor to be scored. CoreCx scores 100 percent, on-premise or in your own cloud.

[CoreCx AI Hub](https://www.corecx.ai/products/corecx-ai-hub/)

## Products for this role

[

### iFlux Contact Centre

An AI-ready contact centre that runs entirely on your infrastructure.

Learn more](https://www.corecx.ai/products/iflux-contact-centre/)[

### iFlux Wallboard

Real-time visibility on every floor screen.

Learn more](https://www.corecx.ai/products/iflux-wallboard/)[

### CoreCx AI Hub

Speech analytics, conversation intelligence and autonomous quality management, on-premise or in your own cloud.

Learn more](https://www.corecx.ai/products/corecx-ai-hub/)

## Get the contact centre leaders briefing

A 30-minute walkthrough built around the questions you are asked most.

Contact: contact@corecx.ai · https://www.corecx.ai/contact/