---
title: Utilities Contact Centre and Recording | CoreCx AI
url: https://www.corecx.ai/industries/utilities/
description: Handle outage surges, keep analog phones working and prove every complaint was heard, with a contact centre, unified communications and recording.
publisher: CoreCx AI Pte Ltd
updated: 2026-10-20
---

# Utilities

Handle the outage surge and prove every complaint was heard.

**01**The challenge

## Energy and water providers face outage surges, vulnerable-customer rules and regulators who audit every complaint.

**02**How CoreCx helps

## What you need, and what delivers it.

[**Surge-ready contact centre**iFlux Contact Centre](https://www.corecx.ai/products/iflux-contact-centre/)[**Evidence for every complaint**iFlux Recorder with Compliance option](https://www.corecx.ai/products/iflux-recorder/)[**Spot vulnerable customers**CoreCx AI Hub](https://www.corecx.ai/products/corecx-ai-hub/)[**Outage surge routing**iFlux Contact Centre](https://www.corecx.ai/products/iflux-contact-centre/)

**03**Use cases

## How utilities teams use CoreCx.

iFlux Unified Communications · IT and facilities

### Replace an old phone system without replacing every phone

The problem

The old phone system is out of support, but hundreds of analog phones in wards, lifts and plant rooms cannot all be replaced at once.

How CoreCx solves it

iFlux Unified Communications connects existing analog phones through FXS gateways alongside new IP and soft phones, on one dial plan and one console.

How this differs

Typical replacements force a rip-and-replace of every handset. CoreCx keeps the analog estate working and modernises it step by step.

[iFlux Unified Communications](https://www.corecx.ai/products/iflux-unified-communications/)

**04**Products

## The products behind it.

[

### iFlux Contact Centre

An AI-ready contact centre that runs entirely on your infrastructure.

Learn more](https://www.corecx.ai/products/iflux-contact-centre/)[

### iFlux Recorder

Multivendor call recording, compliance-grade and sealed the moment every call is written.

Learn more](https://www.corecx.ai/products/iflux-recorder/)[

### CoreCx AI Hub

Speech analytics, conversation intelligence and autonomous quality management, on-premise or in your own cloud.

Learn more](https://www.corecx.ai/products/corecx-ai-hub/)[

### iFlux CallTrack

Call accounting, cost intelligence and fraud management for regulated enterprises.

Learn more](https://www.corecx.ai/products/iflux-calltrack/)

**05**Outcomes

## What changes for you.

**A supported phone system, with no forced handset replacement.**Replace an old phone system without replacing every phone

## See how CoreCx works for utilities

Bring your requirements. We will map every line to a product and a setting.

## Frequently asked questions about utilities

Can AI help spot vulnerable customers?

Yes. CoreCx AI Hub scores tone and tension on every call so teams can follow up.

[Previous industry**Retail**](https://www.corecx.ai/industries/retail-and-ecommerce/)[Next industry**Banking**](https://www.corecx.ai/industries/banking/)

Contact: contact@corecx.ai · https://www.corecx.ai/contact/