--- title: Contact Centre and BPO Platform | CoreCx AI url: https://www.corecx.ai/industries/bpo-and-outsourcing/ description: Own the telephony, prove quality on every call and isolate every client: contact centre, multivendor recording, live wallboards and speech analytics. publisher: CoreCx AI Pte Ltd updated: 2026-10-20 --- # Contact centres and BPOs Own the telephony, prove the quality and isolate every client. **01**The challenge ## Own the telephony, prove the quality, isolate every client, and show the floor what is happening right now. **02**How CoreCx helps ## What you need, and what delivers it. [**Telephony without a per-minute bill**iFlux Contact Centre and iFlux Recorder, on a single box](https://www.corecx.ai/products/iflux-contact-centre/)[**Live floor visibility**iFlux Wallboard](https://www.corecx.ai/products/iflux-wallboard/)[**Quality at scale, in any language**CoreCx AI Hub](https://www.corecx.ai/products/corecx-ai-hub/)[**Client isolation**Multi-tenant recorder and analytics](https://www.corecx.ai/platform/)[**Carrier cost control**iFlux CallTrack](https://www.corecx.ai/products/iflux-calltrack/) **03**Use cases ## How bpo teams use CoreCx. iFlux Contact Centre · Head of contact centre, CIO ### Replace per-minute cloud telephony with a contact centre you own The problem Cloud contact-centre bills grow with every minute and every seat, and the recordings live in the vendor’s region. How CoreCx solves it iFlux Contact Centre runs on-premise or in your own cloud with routing, IVR designer, agent workspace and reporting in one package. Licence once, run forever, keep the data in-country. How this differs Typical cloud CCaaS charges per seat and per minute and stores conversations in its own cloud. CoreCx has no per-minute charge and lets you choose on-premise or your own cloud. [iFlux Contact Centre](https://www.corecx.ai/products/iflux-contact-centre/) iFlux Contact Centre · Operations manager ### Launch a new customer journey in a morning The problem Changing an IVR means a change request to the telephony vendor and a wait measured in weeks. How CoreCx solves it The visual journey designer lets a trained supervisor rebuild prompts, menus, business hours, queues and lookups without a developer. How this differs Legacy PBX IVRs are script-based and vendor-maintained. CoreCx puts the journey in the hands of the business. [iFlux Contact Centre](https://www.corecx.ai/products/iflux-contact-centre/) iFlux Contact Centre · Head of contact centre ### Agents in the office, at home and inside the collaboration client The problem Softphone installs, VPNs and separate collaboration tools slow onboarding and split the agent’s desk. How CoreCx solves it A browser workspace over WebRTC with hold, transfer, conference and screen-pop, and the same phone inside your collaboration client with no extra calling licence. How this differs Most platforms require a desktop client or a separate calling licence for the collaboration tool. CoreCx needs neither. [iFlux Contact Centre](https://www.corecx.ai/products/iflux-contact-centre/) iFlux Wallboard · Floor supervisor ### A live floor that can be trusted The problem Wallboards freeze silently, and nobody knows whether the number on the screen is from now or ten minutes ago. How CoreCx solves it Values refresh every second. A stale feed is flagged within ten seconds while the last good numbers stay visible, and the display recovers on its own. How this differs Bundled CCaaS boards are refreshed on the vendor’s schedule and fail without warning. CoreCx shows the age of every number. [iFlux Wallboard](https://www.corecx.ai/products/iflux-wallboard/) iFlux CallTrack · Finance controller ### Charge departments correctly after a reorganisation The problem Every reorganisation rewrites historical call charges, so last quarter’s numbers no longer match the audit. How CoreCx solves it Calls are attributed to the organisation as it stood on the day of the call. History never changes. How this differs Most tools charge to the current org chart. CoreCx keeps time-travel attribution with a hash-chained audit. [iFlux CallTrack](https://www.corecx.ai/products/iflux-calltrack/) iFlux CallTrack · Procurement, finance ### Reconcile the carrier invoice to the second The problem Carrier invoices are accepted on trust because nobody can re-rate a month of calls. How CoreCx solves it Per-second rating in exact minor currency units, invoice reconciliation and a rounding what-if that shows the swing between carrier schemes. How this differs Spreadsheets and vendor portals round in the carrier’s favour. CoreCx re-rates every call independently. [iFlux CallTrack](https://www.corecx.ai/products/iflux-calltrack/) **04**Products ## The products behind it. [ ### iFlux Contact Centre An AI-ready contact centre that runs entirely on your infrastructure. Learn more](https://www.corecx.ai/products/iflux-contact-centre/)[ ### iFlux Wallboard Real-time visibility on every floor screen. Learn more](https://www.corecx.ai/products/iflux-wallboard/)[ ### iFlux CallTrack Call accounting, cost intelligence and fraud management for regulated enterprises. Learn more](https://www.corecx.ai/products/iflux-calltrack/)[ ### iFlux Recorder Multivendor call recording, compliance-grade and sealed the moment every call is written. Learn more](https://www.corecx.ai/products/iflux-recorder/) **05**Outcomes ## What changes for you. **Predictable cost, in-country data, no vendor region.**Replace per-minute cloud telephony with a contact centre you own **Hours instead of weeks for every change.**Launch a new customer journey in a morning **Same-day onboarding, one desk for every agent.**Agents in the office, at home and inside the collaboration client **Supervisors act on live data, not stale data.**A live floor that can be trusted **Audit-stable charge-backs.**Charge departments correctly after a reorganisation **Variance within two percent, disputes with evidence.**Reconcile the carrier invoice to the second ## See how CoreCx works for bpo Bring your requirements. We will map every line to a product and a setting. ## Frequently asked questions about bpo Can one platform serve several clients? Yes. The recorder and AI Hub are multi-tenant with isolation per client. Is there a per-minute charge? No. iFlux Contact Centre is licensed per capability and runs on-premise or in your own cloud. [Previous industry**Insurance**](https://www.corecx.ai/industries/insurance/)[Next industry**Healthcare**](https://www.corecx.ai/industries/healthcare/) Contact: contact@corecx.ai · https://www.corecx.ai/contact/